RAPID CITY, S.D. (KELO) — Patients with symptoms of COVID-19 can now schedule their testing appointments online with Monument Health, making it easier for patients and less busy for nurses.
On weekdays the nurse triage line for patients used to take about 500 calls per day.
“Really at the end of rally and then as school started as well as businesses getting back into new routines and more people going back to work, we started to see the call volumes creep up and it wasn’t long before the call volumes were double what they were initially,” Lahr said.
Now, with the new program located on the Monument Health’s website, people can go online, answer a few questions and schedule drive-up testing.
“So it’s a really simple process. For patients who already have a MyChart account, they can log directly into MyChart and go to schedule an appointment and they’ll see COVID-19 testing as an option,” Lahr said.
People who don’t have a MyChart account can apply online.
Shelly Roy with the nurse triage line says this has already eased a lot of stress for the nurses answering phone calls.
“I think that it’s decreased the stress on the team because they always want to provide the best care for the patients and knowing that someone is waiting for 45 minutes is a lot of stress,” Roy said.
Now, instead of 500 calls a day, these nurses are seeing about 200.
“Which is much improved the wait times are much less extensive so we’re thrilled,” Roy said.
Plus, it makes the process easier for patients, too.
Shelly Roy with the Monument Health Nurse Triage Line says that calling at around 9 AM, late afternoon, or evening are some of the best times to call.
Your Guide To
KELOLAND News is covering the COVID-19 pandemic. This is your guide to everything you need to know to prepare. We also have the latest stories from across the globe feeding into this page.
- Tasos Kamateros emerging as a go to player for Coyote MenVERMILLION, S.D. (KELO) — The USD Men swept Western Illinois this past weekend, as the Coyotes sit atop the Summit League Standings with a perfect 6-0 conference record. One of the biggest reasons for the sweep over […]
- USD Women living on the road in Summit League playVERMILLION, S.D. (KELO) — The USD Women won’t be playing this weekend after their games with Omaha were canceled yesterday. Instead, the Coyotes will wait to play until February 5th when they visit rival South Dakota State. […]
- Top-ranked Washington boys continue to roll with win over Brandon ValleySIOUX FALLS, S.D. (KELO) — The top-ranked Washington Warrior boys basketball team entered the night 8-0 and sought its 9th straight win against Brandon Valley. Click the video player to view highlights.