City’s New App Popular


Last week, we told you about the city of Sioux Falls’ new app that allows citizens to report a problem in their neighborhood. 

Since our story aired, people have wasted no time downloading the app and filing reports. 

From snowy streets to gigantic potholes, people have concerns.   

Jason Osborn, who’s been driving Sioux Falls streets for the past few days, has a concern with at least one city street.

“The right side along the curb, there was a pothole every 20 feet and they are big.  I mean my truck is fairly big and they are big holes,” Osborn said.

Now people like Osborn have a new way to take care of an old problem by using the city’s new app.

When you open it, you are taken to the home page. By tapping on the issues tab, you can see a map with all the issues that have been reported across the city. 

“So let’s say you have a pothole in front of your house and you’re on your daily commute, let us know about that.  We may not have identified that yet, or you might have a street light out on your block, let us know so we can come and address that issue,” Sioux Falls chief of staff TJ Nelson said. 

Since its launch last Tuesday, the app has been popular. 

“So far we’ve had almost 2,000 downloads, which is a great start for this app.  It’s just a great way to serve our citizens better, allowing them to report back to us in an easy and convenient way,” Nelson said. 

Here is a look at some of the most common complaints.

Potholes top the list, followed by sidewalk snow or ice removal.

Potholes: 235
Sidewalk Snow or Ice Removal: 108
Street Snow or Ice Removal: 47
Street Lights: 29
Traffic Signal/Stoplight Timing: 14

When you want to report a problem, you can add a picture, the location and a message about the issue.

“Our preference is to have a photo so we know what we’re dealing with so our teams can prioritize based on severity of those issues.  The bigger the pothole, the sooner we’ll get to it,” Nelson said. 

Of the more than 400 complaints, so far the city says it’s resolved 319 of them.  Nelson says the complaints will change with the seasons.  

During the spring and summer, he expects there’ll be issues with lawn watering and weed control. 

To download the app for free search for “City of Sioux Falls” in the Google Play or Apple App store. 

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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