Sanford Health is hiring Fargo-based Intelligent InSites for $30 million to provide software to improve operational efficiency, quality and patient experience at its hospitals and clinics.
Sanford officials say the initial investment will decrease operational costs, reduce delays in patient care and increase clinical efficiencies and staffing productivity over the next several years. InSites will deliver real-time, in-the-moment information to help staff at all steps of the patient care experience.
The systems will be installed over the next several months at the Fargo and Sioux Falls medical centers. Sanford’s new Moorhead clinic will go live with the system when they open March 3. Others will begin in late spring of this year. Additional locations added in later phases will include Thief River Falls, Bismarck, Bemidji, Worthington, Dickinson and Aberdeen.
Some examples of how the software will work include: personalized mobile apps that help caregivers prioritize rounds and track progress against department goals, like time at bedside or call light responsiveness; and automatically-updated view boards that show hospital patients their care team, what to expect for the day and even when the lunch cart arrives on the floor—all with the goal of improving staff and patient experiences while increasing efficiency.
For the vast majority of Sanford staff, this technology is “hands-free,” meaning it doesn’t require entering information on a keyboard. Location and duration data are acquired and alerts are sent automatically. Targeted role-based training will be provided to help staff quickly and effectively prepare and take action with minimal interruptions.
“This is all about improving the experience not only for our patients but also our own employees. As a leader in healthcare both for quality of our clinical care and our use of technology to transform and improve our operations and patient care, InSites was the obvious partner for Sanford Health,” Sanford Health Chief Operating Officer Nate White said.