Once a call for help is made to a Co-Op like the East River Electric Power Co-Op in Madison, the response needs to be fast. While the crew members work from sun up to sun down, the rest of their families are left alone at home.
"I think it's harder on them back here when we're gone. Guys around here will help out, too, if they need something," crew member Wade Bialas said.
Their work in the Black Hills may have been hard, but for those they were trying to help, just their presence was greeted warmly, even if their first question to them was 'When will my power be back on?'
"You've got to tell them 'We're working as hard as we can,' which we are, and you can't tell them that it'll be on in an hour because you never know. Some of the areas we never got to," crew member Adam Hansen said.
Once the power did turn on, the reactions from families offered unforgettable moments.
"It was good seeing the faces of the people when you get their lights on and the way they'd appreciate it," Hansen said.
"I don't really know how to describe it, they were just glad to see us, they didn't know how long the power was going to be out," Bialas said.
Working in the rough conditions also brings out a sense of comradery that is not seen in many other places, especially with the people they met just a week ago.
"The friends that we made out there, we'll probably talk to them throughout our lives. We've already got hunting trips lined up to go out there," Bialas said.
In those new-found friendships, they were able to join together and accomplish what needed to be done.
"At a time like that, you really have to pull together and be a team and get the lights back on," Bialas said.