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Helpline Center Looks Back One Year After Ice Storm

April 9, 2014, 7:00 AM by Stephanie Gregory

Helpline Center Looks Back One Year After Ice Storm

In the April ice storm, people lost power and limbs fell from trees. It took months to clean up after the storm and the Helpline Center helped arranged most of it. 

"From the amount of calls we've answered to the amount of volunteers we're coordinated we have been very, very busy," Helpline Center Executive Director Janet Kittams-Lalley said.

Kittams-Lalley and Volunteer Services Director Sara Carothers look back on the year after the storm. 211 answered more than 3,500 calls and helped arrange 614 volunteers.

"I thought my staff did a magnificent job of responding. They worked long hours helping people as much as we possibly could to respond to the ice storm," Kittams-Lalley said.

Carothers says it's the people who volunteered their time after the storm that made the biggest impact.

"It's sort of what I expect out of our community quite honestly. When there is an issue or a challenge, our community is pretty progressive about coming forward and meeting that challenge," Carothers said.

Even now the April ice storm still presents itself.

"Well honestly, we're not 100 percent done yet," Kittams-Lalley said.

The Helpline Center is still working to meet one unmet need in the community, but when that need is met the Helpline Center can close the book at the disaster.

"Recovery process is the longest phase of a disaster response. Hopefully we'll get this wrapped up in the next couple of months and we will be completely done with the ice storm," Kittams-Lalley said.

The volunteers that helped in the community made about a $41,000 impact in our community.

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