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Getting The Word Out On Recalls

February 24, 2014, 10:10 PM by Angela Kennecke

Getting The Word Out On Recalls

Most parents are concerned about their children's safety.  But important information to keep your kids safe may not be getting to you. 

A new report from a group called "Kids in Danger" found that only 10 percent of children's products are returned or fixed in safety recalls.

Pacifier clips that pose a choking hazard; shoes that can cut your child; a monkey teething toy where the tail can break off.  These are just some of the recalled products from the Consumer Product Safety Commission in recent days.  But have parents heard of them?  According to a new report, probably not. 

"Unless parents are looking for something in particular, they're not really paying attention. They have to hear it from somebody else and see it and they're not watching for it," Family Life Educator Amy Heisinger said.

Parents agree.  If they do hear about a product recall, it's usually from people they know. 

"There are moms' groups here in town that often share information about cribs, car seats, toys with magnets; swallowing hazards; things like that.  I think it's word-to-word from moms," mom Margaret Schlesinger said.

That's why the Consumer Product Safety Commission is urging companies to make better use of social media to make people aware of recalls.

"Social media, any kind of apps, would be a great way for manufacturers to get the word out," Heisinger said.

“And they need to say how to return the products.  Instead of just saying there's something wrong with them; they need to say, 'These are the steps you can take to get a new one or get it fixed or a new part or whatnot.'  That's often the problem; you don't know how to follow through." Schlesinger said.

Most moms only hear about two to three recalls a year, when it fact there are more than 100 recalls on children's products every year.  One of the problems is most people don't take the time to fill out a product registration card. 

"I don't.  It gets lost in the box; kids play with it. It never really gets filled out," mom Margett Eichmann said.

And while you can wade through all recalls through apps or online, Sanford Children's Parenting eSource compiles all children's safety recalls in one location.  All you have to do is sign up.

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