User uShare Login | Register
Login
Register

Along with posting photos, videos, and stories, your uShare account lets you post Classified Ads, recipes on What's For Dinner, and Announcements.


35° View Weather Current Conditions Sioux Falls Change Location
Set Weather Options

RADAR LOCATION

TEMPERATURE LOCATION

Share your Photos, Videos, and Stories on uShare! Click here to get started.

News

[0] My Saved Articles
Back to all news

Business

Find local businesses
on the KELO Pages!

 

Capital One Users Raise Concerns Over User Agreement

February 18, 2014, 5:55 PM by Jared Ransom

Capital One Users Raise Concerns Over User Agreement
SIOUX FALLS, SD -

A phone call or email from your credit card company can be stressful enough, but what about getting a visit to where you work or live? That's the concern being brought to the Better Business Bureau about Capital One's updated user agreement.

"'How do you feel about somebody coming to your home?' Well, I think that would be fearful to somebody. But once you, just as a lot of things, you dig into it and find out what some of the details are that's just not necessarily the case," Jessie Schmidt said.

Jessie Schmidt with the Better Business Bureau has worked with Capital One since news of the update came out. She says the new agreement was sent to customers as part of its continued merger with HSBC. However, there have been some misconceptions along the way.

"Well, I think that the reality is there are very limited number of credit card companies that are going to make personal visits to your home," Schmidt said.

There is one exception, however, when a customer uses a credit card to buy a vehicle or a high-priced item.

"If you don't make those payments, they are going to show up and repossess that item. That would be showing up at your home," Schmidt said.

Credit cards have had this language in their user agreements for years, and according to the Better Business Bureau, this may be just a case of people looking too deep into the details.

Schmidt admits that is not always a bad thing. If there are any unresolved questions, you can always go right to the source.

"Certainly what you can do is you can attempt to call the card holders' customer service and find out and just keep pursuing it," Schmidt said.

According to a statement by Capital One to the Better Business Bureau, the card company is reviewing the language in its agreements to make sure that there are no longer any insecurities from their customers.

Previous Story

Next Story


Comments







 
Find Local Businesses on KELO Pages!

View business

You may also like

Millions Of Android Phones At Risk For Heartbleed

4/15/2014 4:10 PM

If you've got an Android phone, your device could be susceptible to the Heartbleed security problem.

Full Story
Shrimp Prices Soar

4/16/2014 11:00 AM

The next time you order shrimp scampi of the menu, you may be in for sticker shock. 

Full Story
Key Unlocks Gas Pumps For ID Thieves

4/14/2014 10:10 PM

Drivers who've fueled up in Rapid City are being warned that their debit and credit card numbers may have been stolen after "numerous" s...

Full Story | Watch
Headliners For JazzFest Announced

4/17/2014 10:54 AM

Plans are in place for JazzFest 2014 in Sioux Falls.

Full Story
Rental Scam Targets Sioux Falls

4/11/2014 10:10 PM

If you're in the market to rent a house in Sioux Falls, you could be target of a scam.  Sioux Falls realtors say their home listings are bein...

Full Story | Watch


Events

 
 
KELOLAND TV: 501 S. Phillips Avenue, Sioux Falls, SD 57104
Phone: 605.336.1100 · Breaking News call: 1-800-888-5356
Web Site Design and Custom Programming By: Lawrence & Schiller© 2014 KELO-TV -- KELOLAND.COM -- ALL RIGHTS RESERVED