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Capital One Users Raise Concerns Over User Agreement

February 18, 2014, 5:55 PM by Jared Ransom

Capital One Users Raise Concerns Over User Agreement

A phone call or email from your credit card company can be stressful enough, but what about getting a visit to where you work or live? That's the concern being brought to the Better Business Bureau about Capital One's updated user agreement.

"'How do you feel about somebody coming to your home?' Well, I think that would be fearful to somebody. But once you, just as a lot of things, you dig into it and find out what some of the details are that's just not necessarily the case," Jessie Schmidt said.

Jessie Schmidt with the Better Business Bureau has worked with Capital One since news of the update came out. She says the new agreement was sent to customers as part of its continued merger with HSBC. However, there have been some misconceptions along the way.

"Well, I think that the reality is there are very limited number of credit card companies that are going to make personal visits to your home," Schmidt said.

There is one exception, however, when a customer uses a credit card to buy a vehicle or a high-priced item.

"If you don't make those payments, they are going to show up and repossess that item. That would be showing up at your home," Schmidt said.

Credit cards have had this language in their user agreements for years, and according to the Better Business Bureau, this may be just a case of people looking too deep into the details.

Schmidt admits that is not always a bad thing. If there are any unresolved questions, you can always go right to the source.

"Certainly what you can do is you can attempt to call the card holders' customer service and find out and just keep pursuing it," Schmidt said.

According to a statement by Capital One to the Better Business Bureau, the card company is reviewing the language in its agreements to make sure that there are no longer any insecurities from their customers.

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