User uShare Login | Register

Along with posting photos, videos, and stories, your uShare account lets you post Classified Ads, recipes on What's For Dinner, and Announcements.

75° View Weather Current Conditions Sioux Falls Change Location
Set Weather Options




[0] My Saved Articles
Back to all news


Find local businesses
on the KELO Pages!


Most Popular Today

Capital One Users Raise Concerns Over User Agreement

February 18, 2014, 5:55 PM by Jared Ransom

Capital One Users Raise Concerns Over User Agreement

A phone call or email from your credit card company can be stressful enough, but what about getting a visit to where you work or live? That's the concern being brought to the Better Business Bureau about Capital One's updated user agreement.

"'How do you feel about somebody coming to your home?' Well, I think that would be fearful to somebody. But once you, just as a lot of things, you dig into it and find out what some of the details are that's just not necessarily the case," Jessie Schmidt said.

Jessie Schmidt with the Better Business Bureau has worked with Capital One since news of the update came out. She says the new agreement was sent to customers as part of its continued merger with HSBC. However, there have been some misconceptions along the way.

"Well, I think that the reality is there are very limited number of credit card companies that are going to make personal visits to your home," Schmidt said.

There is one exception, however, when a customer uses a credit card to buy a vehicle or a high-priced item.

"If you don't make those payments, they are going to show up and repossess that item. That would be showing up at your home," Schmidt said.

Credit cards have had this language in their user agreements for years, and according to the Better Business Bureau, this may be just a case of people looking too deep into the details.

Schmidt admits that is not always a bad thing. If there are any unresolved questions, you can always go right to the source.

"Certainly what you can do is you can attempt to call the card holders' customer service and find out and just keep pursuing it," Schmidt said.

According to a statement by Capital One to the Better Business Bureau, the card company is reviewing the language in its agreements to make sure that there are no longer any insecurities from their customers.

Previous Story

Next Story


Find Local Businesses on KELO Pages!

View business

You may also like

Former Sioux Falls Executive Investigated For Animal Abuse

8/28/2014 4:15 PM

A former Hot Stuff/Orion Foods President is being investigated for dog abuse in Canada.

Full Story
Westward Ho Country Club Changes Name

8/28/2014 12:56 PM

The Westward Ho Country club in Sioux Falls is changing its name to The Country Club of Sioux Falls.  Members were notified of the change on Thur...

Full Story
Cattle Spooked By LifeLight Noise

8/30/2014 3:58 PM

Farmers say the annual music event is louder this year, and it's causing some problems with their cattle.

Full Story
Sanford And First PREMIER Bank Hosting Concert For Employees

8/29/2014 11:30 AM

Employees from two Sioux Falls employers have an opportunity to see a private concert with two country headliners at the Denny Sanford PREMIER Center.

Full Story
Car vs Bus Crash Injures Two Teens

8/26/2014 6:00 PM

Two Iowa teenagers are hospitalized after colliding with a school bus early Tuesday morning.  It happened just east of Inwood on 240th Street at ...

Full Story | Watch