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Call Center Makes Do Among Weights, Noise In Spearfish Rec Center

January 14, 2014, 7:01 PM by Kevin Woster

Call Center Makes Do Among Weights, Noise In Spearfish Rec Center

The call specialists for TMone in Spearfish operate in odd quarters these days.

More than 200 workers are busy with service calls in a temporary work space at the Spearfish City Recreation Center. They've been here since the early October blizzard destroyed the cty-owned building the company has used on the edge of town.

"Every organization has a backup plan, right?  But nobody ever plans to use it in the extent that TMone had to," call center director Catrina Rodgers said.

With that backup plan and lots of city help, the call center wasn't silent for long.

"We were only down for operations for one week total," Rodgers said. "Everything ran really smoothly. We were able to test one week to the day to make sure all operations were running smoothly, and they were."

The acoustics in the rec center aren't ideal for the call center. A tiled-floored, multi-purpose game room wasn't designed to house a room full of phone conversations. And the door to the weight room is next to a make-shift entrance for TMone. So occasional traffice snarls occur in the hallway

But rec-center officials say it's worth the complications to keep the call center operating and the jobs in town. So call specialists and fitness fanatics will just have to deal minor issues until the city can replace the building lost in the blizzard. City officials are working on that now and hope to have a new building to house TMone and additional economic developoment functions by autumn.

Meanwhile, phones and fitness will have to work out under the same roof.


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