RAPID CITY, S.D. (AP)
Student satisfaction with academic services reached record lows at a technical college in western South Dakota five years ago.
School officials decided to make changes, and the turnaround has been dramatic.
The Rapid City Journal reports that Western Dakota Tech was ranked in the eighth percentile on the National Community College Benchmark Project survey in 2012, meaning that 92 percent of schools did better.
In response, Western Dakota Tech assigned a success coach to every student and created a student success center in the fall of 2014.
By 2017, Western Dakota Tech jumped to the 79th percentile on student satisfaction with academic services.
School officials say underlying the big change was the decision to re-focus on student success over education delivery. They say it's also the result of tailoring assistance to a diverse group of students.
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