The Department of Revenue and Regulation says it knows there are problems with the new system, which is why it's had a room full of people ready to answer questions from counties. And Thursday Minnehaha County commissioners hope to line up a meeting with the Governor to talk about the issues.
Minnehaha County Commissioners say the long lines to license a vehicle are not acceptable, and they know it's costing taxpayers both time and money.
Minnehaha County Commission Chair Carol Twedt says, "And we know this is costing money in terms of overtime and some of those sorts of things."
The lines have become such an issue that the county commission has told Governor Rounds the situation is chaotic and makes government look inept.
Twedt says, "It's a problem that just can't go on and it does look like it hasn't eased a whole lot in the last ten days."
The Secretary of South Dakota's Department of Revenue and Regulation says the state realizes there is a problem and it's working on it.
Paul Kinsman the Secretary of South Dakota's Department of Revenue and Regulation says, "We're working 18 hour shifts, seven days a week. We worked through the Fourth of July weekend and we're going to continue to do that to get this system working to the point where it adequately addresses the taxpayers needs."
The state says it will continue to work with the counties. And the Governor's office is making arrangements to meet with Minnehaha County commissioners about the problem. Both the state and county say they need to work together to make the lines shorter.
Kinsman says, "I know that we're doing everything we can to reduce the time in line, but I really can't say that on Monday or Tuesday that lines are going to be down to what they were before."
Twedt says, "But we have to work together, we have to try to have a positive outlook."
